Privacy Policy

12/24/2023Privacy Policy – Touchstone Massage and WellnessWelcome to the website and/or mobile application of Touchstone Massage and Wellness (“Touchstone”, “we”, “us”, and/or “our”). This Privacy Policy is crafted to inform you about how we collect, use, protect, and disclose information and data when you engage with the Touchstone website (“Website”) and any Touchstone software, including our mobile applications (the “App(s)”), as well as other services offered by Touchstone that reference or link to this Privacy Policy (collectively referred to as “Services”). “You” refers to you as a user of the Services.In accordance with the Data Protection Directive 95/46/EC (the Directive), the data controller is Touchstone Massage and Wellness, located at 581 Kings Highway, Brooklyn, NY 11223.We encourage you to read this document thoroughly to understand our policies regarding your personal data and its treatment. Special emphasis is placed on “International Data Transfer” and “Communications.” YOUR USE OF THE SERVICES CONSTITUTES YOUR CONSENT TO THIS PRIVACY POLICY.Background/Managing Your Information PreferencesTouchstone Massage and Wellness offers an online platform connecting massage therapists (“Therapists”) with individuals seeking massage therapy, including website visitors (“Customers”).You can review, correct, or update your Personal Information by modifying the relevant settings in your Touchstone account. Additionally, laws such as the Directive may provide you the right to access, update, and rectify inaccuracies in the information about you under our control. Should you wish to exercise this right, please contact us at concierge@touchstone20-w75swcuqpj.live-website.com.CommunicationsWith your agreement, we may send you marketing communications like emails and SMS text messages, which may include newsletters, offers, and promotions. Should you choose to not receive marketing and promotional emails, you can opt-out by adjusting notification settings on the Website or in our Apps, or by using the unsubscribe option provided in an email or other electronic communication. Opting out of marketing communications will not stop you from receiving non-marketing emails, SMS text messages, or other communications regarding your accounts and our business interactions with you. For any questions or concerns regarding this Privacy Policy, please contact us at concierge@touchstone20-w75swcuqpj.live-website.com.Information We CollectPersonal Information We Collect from You or OthersAt Touchstone Massage and Wellness, we gather personally identifiable information such as your name, username, email address, mailing address, phone number, and photo (if you opt to provide it), among other details when you register for or utilize our Services (“Personal Information”). For the purposes of this Privacy Policy, “Personal Information” encompasses “personal data” as defined in the Directive or under applicable law. Refer to the Glossary below for definitions of terms used in this Privacy Policy, particularly for California residents. Specifically, Touchstone may require Therapists to provide Personal Information from categories including but not limited to Identifiers, Financial Information, Online Identifiers, Internet or Network Information, Geolocation Data, Inferences, Professional or Employment Information, and Biometric Information. Likewise, we may request Customers to provide Personal Information from similar categories. Should you choose not to provide requested information, your ability to use some or all features of the Services might be limited. We may also collect additional Personal Information when you interact with the Services, the Website, or the Apps and choose to provide such information.Additionally, we collect transaction details linked to your use of the Services, including the type of service requested, the date, time, and location of service provision, charges applied, and other related transaction information. Our Services facilitate interactions between Therapists and Customers. In this process, we might collect data from calls or SMS messages, including the date and time, the phone numbers involved, and the content of the SMS messages. This information is used exclusively to enable effective communication between the parties.Our App may automatically collect additional information, including but not limited to the type of mobile device you use, your mobile device’s unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile internet browsers used, and your usage patterns within the App. We may employ GPS technology or similar systems to ascertain your current location. For instance, if you allow the App to access location services through your mobile operating system’s permission settings, we may collect precise location data when the App is active in the foreground or background. Additionally, we might estimate your approximate location based on your IP address.This section of our Privacy Policy is intended to keep you informed about the kinds of personal information we may collect during your interaction with our Services.Usage Data and ActivityAt Touchstone Massage and Wellness, we collect and compile information and content related to your interaction with our Website or Apps, known as “Usage Data.” This data, which doesn’t directly identify individual users, is vital for understanding user trends and preferences, helping us to contemplate new features or to tailor and enhance our Services. This Privacy Policy doesn’t limit our collection and use of Usage Data. We may share this Usage Data with third-party service providers for various objectives, including to gain insights into our customers’ needs and to improve our Services. For instance, each time you use the Website or Apps, we automatically collect information such as your web browser type, the pages you view, your interactions with links on the Services, and the duration of your activity on the Website or Apps. We amalgamate this information with other data to track metrics like the total number of visitors to our Website, app usage statistics, the frequency of visits to specific pages on our Website, the number of app downloads, and other aggregated details pertinent to the use of our Services.Cookies and Web BeaconsWe utilize cookies—small text files placed on your computer to identify your computer and browser—and web beacons (files placed on a website to monitor usage). Both session cookies, which expire when you close your web browser, and persistent cookies, which remain on your computer until deleted, are employed to enhance your experience on our Site. These tools aid in improving the functionality and user experience of the Website and Services, such as by pre-populating your username for a more effortless login process. Most web browsers are configured to accept cookies by default. While we do not recognize automated browser signals regarding tracking, including “do-not-track” signals, you have the option to opt-out of interest-based advertisements by following the instructions under “Interest-Based Advertising” detailed below. Persistent cookies can be removed, and privacy preferences can be modified via your internet browser’s “help” section. However, disabling cookies may impact the functionality of certain aspects of our Services. It’s also worth noting that some of our Service Providers might use their own cookies and web beacons in delivering services on our behalf, as further elaborated in this policy.How We Use Information and When We May Share and Disclose Information GenerallyAt Touchstone Massage and Wellness, we use your Personal Information primarily for the purpose it was provided, as well as for various other functions as outlined below:Provision and Monitoring of the Services: We utilize your Personal Information to grant access to and support your use of our Services, including facilitating social features. This encompasses account administration, payment processing, and enhancing your experience with our Services. For instance, if you’re a Customer, we might share your Personal Information with a Therapist to enable service provision, and vice versa. Additionally, we facilitate and potentially monitor communications between Customers and Therapists. You’ll also have opportunities to manage, review, and edit your Personal Information within your account. Surveys and Special Offers: Occasionally, we offer users the chance to participate in surveys and special offers. Participation requires the collection of certain Personal Information to provide these opportunities effectively. Customer Support and Responses to Inquiries: When you contact us via email or other means, we use the Personal Information you provide to address your queries or resolve issues. Communications about Products/Services: With your consent, we or our third-party partners may use your Personal Information to inform you about relevant products, services, and events. You have the option to unsubscribe from such communications at any time. Research and Data Analysis: To better understand and serve our users, we conduct research based on Usage Data and other information, which might include analytics derived from service usage. This data, aggregated or de-identified, may be shared with advertisers, researchers, business partners, and others for analytical purposes. Service Improvement: We use your Personal Information, along with aggregated data, to enhance our Website and Apps, understand user behavior, and overall improve our Services. Legal Compliance, Fraud Prevention, and Safety: We might use and disclose your Personal Information for legal compliance, to protect rights, privacy, and safety, and to prevent fraudulent or illegal activities. Debugging: Your information helps us identify and fix errors affecting intended functionality. Information Security: We use your data to detect security incidents, combat malicious or illegal activities, and undertake necessary legal actions. Marketing and Promotions: Subject to legal permissions, we might send you marketing communications related to Touchstone Massage and Wellness. Quality Control and Service Improvement: We analyze service usage to maintain quality and develop new offerings. Safety and Fraud Prevention: We undertake measures to maintain the quality and safety of our services and devices. Short-term Use: We may use your data for short-term, transient purposes, with the assurance that it won’t be disclosed to third parties or used to profile consumers outside the current interaction. Advertisement Display: In collaboration with advertising partners, we display ads on our Service and other online platforms, which may be tailored based on your usage patterns. How We Share Your Personal InformationYour interaction with our Services, such as creating a profile or submitting public queries, may expose certain Personal Information (like your name, username, and photo) to other users and potentially to search engines. We advise exercising caution when sharing any Personal Information in public areas of the Services.Service ProvidersAt Touchstone Massage and Wellness, we occasionally form business relationships with other companies that we trust and that uphold privacy practices aligning with ours. These entities are our “Service Providers.” We might collaborate with them for various services, including but not limited to hosting and maintenance, payment processing, data storage and management, as well as marketing, promotions, and customer analytics. We only share with our Service Providers the information necessary to perform these services on our behalf. They are required to adhere to strict security procedures and practices appropriate for the nature of the information, ensuring the protection of your Personal Information against unauthorized access, use, or disclosure. These Service Providers are bound not to use or disclose Personal Information for purposes other than those specified by Touchstone Massage and Wellness.PartnersWe may, on occasion, share your personal information with our partners or allow these partners to collect information directly through our Services.Professional AdvisorsYour personal information might be disclosed to professional advisors such as lawyers, bankers, auditors, and insurers, as necessary within the scope of the professional services they provide to us.Third-party Platforms and Social Media NetworksIf you use features connecting our Services to third-party platforms or social media networks (e.g., logging in through a third-party account, providing an API key, or linking your account with third-party services), we may share the personal information you authorized us to disclose. Please note that we do not control how these third parties use your personal information.Other Users of the Services and the PublicOur Services may include features allowing you to share personal information with other users or the public. For instance, you might have a user profile displaying personal information, or you might post content (like comments, reviews, or photos) that includes your personal details. However, we do not control how other users or the public may use the personal information you share.Interest-Based AdvertisingWe engage third-party advertising companies to display ads on our behalf across the internet. These companies may use cookies, web beacons, and other technologies to identify your device and gather information about your interaction with our Services and other sites. This helps measure the effectiveness of our marketing campaigns and deliver more relevant ads. We do not share your Personal Information with these third parties for direct marketing purposes without your consent.You have options to opt out of targeted advertising:On websites: Through the Network Advertising Initiative or the Digital Advertising Alliance. In the EU: Via the European Interactive Digital Advertising Alliance. In mobile apps: Through the Digital Advertising Alliance’s AppChoices app. Note that opting out does not mean you won’t see ads; they just won’t be tailored to your interests. Also, this does not cover all companies that serve behavioral ads; some not listed here might still send you tailored ads. Your mobile device settings may also offer ways to limit ad tracking or targeted advertising using identifiers like the Google Advertising ID or Apple ID for Advertising.Other TransfersTouchstone Massage and Wellness may share Personal Information and Usage Data with businesses that are in control, are controlled by, or are under common control with us. In events such as mergers, acquisitions, sales, or transfers of some or all of our assets or equity, we reserve the right to disclose or transfer Personal Information and Usage Data in connection with these transactions.Compliance with Laws and Law EnforcementTouchstone Massage and Wellness and its Service Providers may disclose Personal Information in response to legal requests (like court orders and subpoenas) or when necessary to protect the safety, property, or rights of our company, our clients, or third parties. This disclosure is subject to applicable laws in the United States, the United Kingdom, Canada, and other jurisdictions.Caution When Sharing InformationWe advise you to be cautious when sharing information on publicly accessible pages or forums, as this information can be accessed by others. Similarly, be mindful when sharing information in communications with third parties, as it might be further disseminated. This means that any shared information could potentially be used for various purposes, including unsolicited communications.ExclusionsThis Privacy Policy does not cover unsolicited information you provide through our Services or other channels. This includes, but is not limited to, posts in public areas of our Website, ideas for new products or modifications to existing ones, and other unsolicited submissions (“Unsolicited Information”). All Unsolicited Information will be considered non-confidential, and Touchstone Massage and Wellness reserves the right to use, disclose, and distribute such information without limitation or attribution.SecurityWe implement reasonable physical, electronic, and procedural safeguards to protect the confidentiality and security of Personal Information under our control. However, we cannot guarantee absolute security for data transmissions over the Internet or other networks.LinksOur Website and Apps may contain links to or integrate with other websites and online services. We are not responsible for the damage, loss, or privacy practices of third-party websites or services. Always review the terms and conditions and privacy policies of third-party websites or services before use.Children’s PrivacyWe do not knowingly collect Personal Information from children under the age of 13. If we learn we have inadvertently collected such information, we will promptly delete it from our records.International Data TransferBe aware that your Personal Information and communications may be transferred to and processed in countries outside of your jurisdiction, including the United States, where data protection and privacy regulations may differ. By using our Services, you agree to this transfer, storage, and processing. We take necessary steps to ensure your data is treated securely and in accordance with our Privacy Policy.Privacy Policy ChangesWe may update this Privacy Policy periodically. Changes will be notified via our Website, Apps, and email notifications using the contact information you provided. By continuing to use our Services, you agree to the revised Privacy Policy.Important Information for California ResidentsThis section specifically addresses the collection, use, and sharing of Personal Information of California residents, as defined by the California Consumer Privacy Act of 2018 (CCPA), excluding information exempted from the CCPA’s scope.Your California Privacy Rights at Touchstone Massage and WellnessAs a resident of California, you are entitled to certain privacy rights outlined below under the California Consumer Privacy Act (CCPA). However, please note that these rights are not absolute, and we may decline your request in specific instances as allowed by law.Right to Information: You have the right to request details about the collection and use of your Personal Information over the past 12 months, including: The categories of Personal Information we have collected. The sources from which the Personal Information was collected. The business or commercial purposes for collecting or selling Personal Information. The categories of third parties with whom we have shared Personal Information. The specific pieces of Personal Information we have disclosed for a business purpose, and the categories of third parties receiving this information. Any sales of Personal Information, including the categories of Personal Information sold and the categories of third-party recipients. Right to Access: You can request a copy of the Personal Information that we have collected about you during the past 12 months. Right to Deletion: You can request the deletion of your Personal Information that we have collected. Right to Opt-Out of Sales: If your Personal Information is sold, you have the right to opt-out of such sales. Right to Opt-In for Minors: If you are under 16 years old, or under 13 years old (requiring parent or guardian permission), we will obtain affirmative authorization before selling your Personal Information. Right to Non-Discrimination: You have the right to exercise these privacy rights without discrimination, meaning we will not deny you services, increase prices, decrease service quality, or suggest any form of penalty for exercising your rights. Exercising Your Rights:You can exercise your California privacy rights as follows:For the right to information, access, and deletion: Contact us by emailing concierge@touchstone20-w75swcuqpj.live-website.com or calling 212-874-0671. For the right to opt-out of the sale of your Personal Information: Please use the “Do Not Sell My Personal Information” option provided. Identity Verification: To process requests for information, access, or deletion, we will need to verify your identity and California residency. Insufficient information may prevent us from fulfilling your request.

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By Kristi Hensley / Therapist

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